Support Services
All customers with subscription services or support and maintenance contracts receive a full support service
including :
Software Upgrades
- regular for all supported operating systems
- includes old operating system versions on request
- includes old platforms (e.g. PRIME) on request
- maximum backward compatibility
- no code changes, no recompilation required on 95% of all upgrades
(see Application Porting )
- simple straightforward installation, (av. 30 mins)
Bug Fixing your Problems
- highly responsive
- dial-in diagnosis where appropriate
- fully tracked
- immediate shipping of fixes to business-critical bugs
Hot Line Support
- UK & US Telephone support (business hours)
- worldwide fax, e-mail and Web
- both end user and programmer support
- no additional charges
- solution focused
- highly experienced, expert support staff
- advice on related (e.g. operating system) problems
Manuals/Documentation
- free set of all revised manuals/documentation (one per licence)
Discounts Available on New Licenses
- additional licenses
- conversions to site/company licenses
- transfer of licenses to new platforms
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