Reporting Queries/Problems

You can report queries or problems:

  • here - complete the form below and submit
  • telephone - please have the following information available
  • fax - please print and complete the attached form
  • e-mail - please include the form below in mail text
  • mail - please print and complete the attached form

As soon as we have assessed and logged your query, we will contact you with an SRN (Support Reference Number) and details of any further information required. Please quote the SRN in all further correspondence.

E-Mail:

Severity: Urgent   Important   Minor

Product:
Version:
(see banner line when invoking product)

Operating System:
Version:

Company:
Address:
Town/City:
Country:
ZIP/Postal Code:
Contact name:
Telephone:
Fax:
Description:

Is this always a problem?     Yes: No:
Do you have a workaround?     Yes: No:

Any recent changes:
Any related problem (please quote SRN):